Return Policy

At Mejji, quality is at the heart of what we do, and your satisfaction matters to us. Because our products are perishable food items, we generally do not accept returns for change of mind. If something isn’t right upon arrival, we’ll make it right.

To request help:
📧 Email: hello@mejjidates.com
Please include your order number and clear photos of: the outer box, shipping label, inner packaging, and products received. Photographic evidence is required to process any claim.

Eligibility for Replacement or Refund

We will provide a replacement, exchange, or refund only in the following cases:

• The wrong product was sent

• The product is defective (quality issue at delivery)

• The product was damaged during shipping

• The product appears tampered with upon arrival

• Items are missing from your order

Claim Deadline

Please contact us within 48 hours of delivery.
As our products are perishable, we may reject claims if:

• the evidence is insufficient, or

• the evidence is not provided within the 48-hour window.

Replacement & Refund Process

• If your claim is approved, we aim to ship a replacement within 2 business days (subject to availability and courier timelines).

• Refunds are issued only if a replacement is not possible or if another solution is agreed.

• Approved refunds are returned to the original payment method used at checkout.

• We process approved refunds as quickly as possible; bank processing times vary and may take additional business days.

Delivery Failures & Reshipment

If delivery fails due to customer-related reasons (e.g., incorrect address, inability to receive the package), Mejji cannot be held responsible. Any returned or rerouted shipments may be subject to reshipment charges, payable by the customer.

Corporate & Custom Orders

Corporate gifting orders and custom/personalized orders (e.g., tailored assortments) may be final sale, except in cases of damage, defect, missing items, or non-conformity.

Pricing Note

All prices on Mejji are displayed TTC (incl. VAT). Any delivery fees (if applicable) are shown before checkout.